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Privacy Policy & Statement

Privacy Policy & Statement

Privacy Policy & Statement

 

“We do not store credit card details nor do we share customer details with any 3rd parties”
Privacy Statement & Security / Zen direct Ltd (referred to in this Privacy Statement as iZen direct) respects your privacy and is committed to protect the personal information that you share with us. Below is our privacy policy that applies to izen direct.com. and/or any Website (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by Zen direct Ltd. This Site is intended for use by persons who are over 18 years of age. By using this Site or communicating via telephone or otherwise with iZen direct, you are accepting the practices described in this Privacy Policy.

 

Information Collection


When you browse the Site and have not registered for any online service from Zen direct, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. Zen direct does, however, use "cookies," "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as a Zen direct online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.

When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Zen direct, or to be contacted as requested. Additionally, we may request your upcoming travel plans and the next destination you plan to visit which allows us to further personalise your Site and E-mail messages you may receive to meet your specific needs, as well as make Zen direct product improvements. We may also use this Personal Information in aggregate to generate market research reports.

 

IP Addresses


Zen direct collects the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.

Registration for Online Products & Services
In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an information or booking request, placing an order, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of an Zen direct Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an Zen direct customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.

 

Information Use


We may use Personal Information you have given us with any of our group of companies, including our parent companies and any of our subsidiaries or commonly-owned companies, to for example, provide a service, ensure proper booking, measure consumer interest in our various products and services and inform you about products and services. If you have provided your E-mail address to us or to a company we've collaborated with to make their products and services available to you, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, from information that may indicate purchasing preferences and lifestyle, as well as available from external sources. These E-mails come directly from Zen direct. You can opt-out from receiving E-mail from Zen direct as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular web page. This information is used to measure response rates to E-mail communications as well as enhance your Site experience.

Zen direct does not provide your Personal Information to our business partners. However, we may send you offers on behalf of our business partners. If you take advantage of an offer from any Zen direct business partner and become their customer, they may independently wish to send E-Mails to you. In this case, you will need to inform them separately if you wish to decline receiving future E-mails from them.

We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

 

Forward/Email this Page or send Electronic Postcards


Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the recipient's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a pre-formatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.

 

Contests


When you enter a contest or other promotional feature on the Site, we may ask for your Personal Information so that we can administer the contest and notify winners. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose the required information.

 

Online Surveys


We value opinions and comments from Zen direct customers, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Zen direct products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

 

Declining Email


Zen direct provides customers with a means to decline receiving E-mail. At any time, you may request to discontinue receiving E-mail from Zen direct by following the opt-out instructions included at the bottom of all Zen direct E-mails and informing us of your preference.

 

Children


This Site is not used to knowingly solicit Personal Information from or market to children under the age of 16. This Site is intended for use by persons who are over 18 years of age.

 

Customer Information


If you would like information about your account, you believe that Zen direct as not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to: Zen direct attention: Marketing, [email protected] In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Zen direct Privacy Policy has not been complied with. Zen direct will investigate your inquiry or concern promptly.

 

Linked Internet Sites


You should be aware that other Internet sites to which you link to from this Site may contain privacy provisions that differ from the provisions of our Privacy Statement. Zen direct is not responsible for the privacy practices or content of other such sites. We encourage Site users to be aware when they leave the Site and to read the privacy statements of each and every Website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Site.

 

Security


“We do not store credit card details nor do we share customer details with any 3rd parties” Zen direct uses card providers that offer Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. When you begin the transaction process, you will move into the secure area of our Site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire transaction process.

 

Phone Number+44 208 1239890

Email Address[email protected]

Location Address35-37 Ludgate Hill, London, EC4M 7JN, UK

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